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Latest News

Online services update - The Waiting Room 2.

Dear Patient,

Existing user?

As of Tuesday 15th May 2018, we have upgraded the online services available to you.  For thos of you who are already signed up to use our online services, you will be automatically migrated to the new version when you next login:

The new version of the Waiting-room is an online system that allows for booking of appointments and ordering of medicines.  It also gives you access to a copy of your Summary Care Record (SCR).  Your SCR is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

The online appointment system will allow you to both book and cancel your appointments.  You will always be able to book and appointment via the telephone, and there will be no less appointments available for telephone booking due to the offering of this service.

New to online services?

For patients who have yet to register to use our online services, simply complete the signup form below and hand it in at one of our reception desks with your identification.

Download the patient signup form here: The Waiting Room 2 - Patient Signup Form.docx

If you are a carer for someone you can request access to that person's online services using this form: The Waiting Room 2 - Proxy Signup Form.docx

Due to the confidential nature of the information available from this service we must see proof of identification before accepting any forms.

Patient Participation Group

Dear patients, Our newly re-formed Patient Participation Group (PPG) is looking for new members.

If you are interested in helping out with our PPG, please contact our Assistant Practice Manager; Dom Cook on

Aims of the Patient Participation Group (PPG)

To facilitate good relations between the GP practice (referred to as the 'practice' throughout this document) and patients by communicating patient experience, interests and concerns and providing feedback to the practice on current procedures and proposed new developments.

To work collaboratively and positively with the practice to improve services and facilities for patients and to act as a sounding board for practice staff on issues affecting patients.

To build two-way communication and co-operation between the practice and patients, other individuals and organisations in healthcare, and the wider community to the mutual benefit of all.

To act as a representative group to support the practice and influence local provision of health and social care.

We look forward to seeing you there!

MacMillan Coffee Morning

Some members of our fledgling Patient Participation Group held a coffee morning on Friday 29th September.  We are delighted to report that through the generosity of our patients and our bakers, the event raised a handsome £272.

Thanks to our great volunteers who donated their time in running this morning

This event was the first one run by our recently re-established Patient Participation Group.  If you have some spare time and would like to join, please fill out this form and return it to any of our surgeries.  We are looking for a cross section of the community and any time or other help you can donate would be greatly appreciated.

Allison RAllisonKingeceives Queens Award

Our very own Nurse Team Manager, Allison King, has received the prestigious title of Queen’s Nurse, awarded by community nursing charity The Queen’s Nursing Institute (QNI).

The title of Queen’s Nurse is not an award for past service, but instead recognises a commitment to high standards of patient care, learning and leadership. Nurses who hold the title benefit from developmental workshops, bursaries, networking opportunities, and a shared professional identity.

Well done to Allison from everyone at The Clays Practice

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