Spring COVID-19 vaccinations start Spring vaccinations are aimed at boosting protection against COVID-19 within the most vulnerable groups in the community: those living in care homes people aged 75 and over anyone aged 6 months and over who is immunosuppressed Older age and being immunosuppressed means that a person's immune system is less capable of fighting infections and diseases, making them more vulnerable to illnesses. Common examples of conditions that can cause immunosuppression include cancer, HIV and autoimmune diseases such as lupus or rheumatoid arthritis. Treatments like chemotherapy, organ transplants, and certain medications, especially those that suppress the immune system to manage conditions or prevent organ rejection, also lead to immunosuppression. By coming forward for your spring vaccination if you’re immunosuppressed or aged 75 and over, you are topping up your immunity and helping to protect yourself from COVID-19. The NHS booking system is now also open for eligible members of the public, with appointments available from Monday 22 April. Book, cancel or change a COVID-19 vaccination

Bugle dispensing patients

As many patients have now been made aware, from the 16th February 2024 we will no longer be able to dispense to anyone within a 1.6km/1 mile radius of the new Banns Pharmacy at Rockhill, Bugle. The patients that this affects should have been sent a letter from NHS England/Cornwall & IoS ICB.

Please note that you are free to use any community pharmacy of your choice.

If you think that you will experience difficulties collecting your prescription anywhere other than a dispensary at one of our sites, Part A of this form will have to be completed by you and then handed to a dispenser in order for us to complete the final page (Part B). It will then be up to the South West Pharmacy Team at NHS England to make the final decision.

If you need further advice please contact the NHS Southwest Collaborative Commissioning Hub Primary Care Team on england.pharmacysouthwest@nhs.net  

Serious Difficulty Application form

Please note that the decision to licence a pharmacy in Bugle was not made with our co operation and is out of our control unfortunately. We did appeal the opening at each stage, but the decision to go ahead was made by the wider NHS. We understand that lots of our patients would rather collect from us, but our hands are tied and we are not legally allowed to dispense to anyone who falls in the catchment above.

For any patients who don't live within 1.6km/1 mile of a pharmacy, we can continue to dispense to you at any of our branches.

MIU - St Austell, Bodmin & Newquay

Minor injury units can treat a range of minor illnesses and injuries which have occurred during the last 14 days, including:

• sprains and strains

• minor fractures

• traumatic wound infections (not surgical wounds)

• minor burns and scalds

• head injuries (where the person has not been unconscious)

• insect and animal bites and stings

• minor eye injuries

• cuts, bruising and grazes

• suspected infections, e.g. chest, urinary, eye, ear, skin, throat (when GPs are closed). Nearly all pharmacies also offer a minor illness service. Find your nearest pharmacy and check opening hours

Please note that minor injury units cannot x-ray hips, femurs, backs, chests, ribs, faces or children under 2.

You can walk into any of our minor injury units. View Cornwall and Isles of Scilly live waiting times and information on current availability of MIUs.

If you are not sure if the minor injury unit is the NHS service you need, visit NHS 111 online or call 111 to check.

People with life or limb-threatening illnesses or injuries should call 999. This includes patients who have suffered a head injury with loss of consciousness or who are on blood thinners; chest pain without injury; stroke symptoms; abdominal pain or severe bleeding.

Online Services

The Clays Practice are offering various forms of online GP services. Please read below for details of each service.

See a GP by video with Livi. Even on the weekend.

Patients of The Clays Practice can now see an NHS GP by video using Livi.

Get medical advice, prescriptions and referrals on the same day – even on weekday
evenings and at weekends. The service is provided free on the NHS.
You can download the Livi app to your mobile phone or tablet from the App Store or Google Play. Or visit www.livi.co.uk for more information.

Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the Livi app here: https://bit.ly/3mMpRQy

The NHS App

We are now suggesting that patients download the NHS app (available via App Stores), where you can order medication, view medical records and your Covid-19 vaccine status. Click here for more information on the NHS App

eConsult is a service available Monday to Friday (exc Bank Holidays). It is for people who want advice from their doctor, self-help information or have an administrative request. Please click on the blue box below to start:

You can also order medication via either:

• Online ordering from the surgery website: mysurgerywebsite.co.uk/secure/prescriptionsl.aspx?p=l82051
• Post your repeat prescription card request in the box found next to our front door.

Please allow two/three full working days for your order and note that orders requested after 2.00pm will not be processed until the next working day.

How to choose the correct health service

All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital.

 You can play your part in supporting us to care for people with serious and life-threatening illnesses.

 Did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk? You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home.

 Only dial 999 for an ambulance in a genuine, life-threatening emergency, for example:

• Chest pain / breathing difficulties / heart attack
• Stroke
• Severe bleeding
• Severe allergic reactions
• Severe burns or scalds
• Serious head injuries
• Major trauma such as a road traffic accident or a fall from height

 If you have called for an ambulance, please do not ring again asking for a time of arrival. Only call again if:

• The patient’s condition worsens
• You no longer need our help

 The call handlers must prioritise speaking to the most seriously injured and unwell patients.

  If you don’t think it’s a serious or life-threatening emergency:

•  Call your own GP. Even if you are in Cornwall on holiday, you could get a phone or video consultation with your doctor at home.
• Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.
• Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains.

 For further information please visit NHS Kernow CCG at https://www.kernowccg.nhs.uk/get-info/choose-well/

The Clays Practice

Welcome to our Practice, which covers the area commonly known as the “Clays Area”.

Our main site at Roche is open from 08.30-12:45 and 13:30-18.00

Our surgeries at St Dennis and Bugle are open every morning until noon.

Our surgery premises are as follows:

Telephone Contact:
 Telephone  -  (08:00 - 18:30)  -  01726 890 370

If you call between 08:00 and 08:30 or 18:00 and 18:30, you will be able to speak to our message handling service.

Out of Hours Service (18:30 - 08:00):  111