2024 Flu Vaccines

If you are eligible and would like a vaccination please contact us on 01726 890370.

Calls to book flu appointments should be made after 11:00am please to avoid the early morning rush.

For more information please visit the NHS website here Flu vaccine - NHS (www.nhs.uk)

Online Services

The Clays Practice are offering various forms of online GP services. Please read below for details of each service.

The NHS App

We are now suggesting that patients use the NHS app (available via App Stores) or the NHS App Online, where you can order medication, view medical records and your vaccination status.

Click here for more information on the NHS App

See a GP by video with Livi. Even on the weekend.

Patients of The Clays Practice can now see an NHS GP by video using Livi.

Get medical advice, prescriptions and referrals on the same day – even on weekday
evenings and at weekends. The service is provided free on the NHS.
You can download the Livi app to your mobile phone or tablet from the App Store or Google Play. Or visit www.livi.co.uk for more information.

Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the Livi app here: https://bit.ly/3mMpRQy

eConsult is a service available Monday to Friday (exc Bank Holidays). It is for people who want advice from their doctor, self-help information or have an administrative request. Please click on the blue box below to start:

You can also order medication via either:

• Online ordering from the surgery website: mysurgerywebsite.co.uk/secure/prescriptionsl.aspx?p=l82051
• Post your repeat prescription card request in the box found next to our front door.

Please allow two/three full working days for your order and note that orders requested after 2.00pm will not be processed until the next working day.

MIU - St Austell, Bodmin & Newquay

Minor injury units can treat a range of minor illnesses and injuries which have occurred during the last 14 days, including:

• sprains and strains

• minor fractures

• traumatic wound infections (not surgical wounds)

• minor burns and scalds

• head injuries (where the person has not been unconscious)

• insect and animal bites and stings

• minor eye injuries

• cuts, bruising and grazes

• suspected infections, e.g. chest, urinary, eye, ear, skin, throat (when GPs are closed). Nearly all pharmacies also offer a minor illness service. Find your nearest pharmacy and check opening hours

Please note that minor injury units cannot x-ray hips, femurs, backs, chests, ribs, faces or children under 2.

You can walk into any of our minor injury units. View Cornwall and Isles of Scilly live waiting times and information on current availability of MIUs.

If you are not sure if the minor injury unit is the NHS service you need, visit NHS 111 online or call 111 to check.

People with life or limb-threatening illnesses or injuries should call 999. This includes patients who have suffered a head injury with loss of consciousness or who are on blood thinners; chest pain without injury; stroke symptoms; abdominal pain or severe bleeding.

How to choose the correct health service

All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital.

 You can play your part in supporting us to care for people with serious and life-threatening illnesses.

 Did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk? You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home.

 Only dial 999 for an ambulance in a genuine, life-threatening emergency, for example:

• Chest pain / breathing difficulties / heart attack
• Stroke
• Severe bleeding
• Severe allergic reactions
• Severe burns or scalds
• Serious head injuries
• Major trauma such as a road traffic accident or a fall from height

 If you have called for an ambulance, please do not ring again asking for a time of arrival. Only call again if:

• The patient’s condition worsens
• You no longer need our help

 The call handlers must prioritise speaking to the most seriously injured and unwell patients.

  If you don’t think it’s a serious or life-threatening emergency:

•  Call your own GP. Even if you are in Cornwall on holiday, you could get a phone or video consultation with your doctor at home.
• Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.
• Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains.

 For further information please visit NHS Kernow CCG at https://www.kernowccg.nhs.uk/get-info/choose-well/

The Clays Practice

Welcome to our Practice, which covers the area commonly known as the “Clays Area”.

Our main site at Roche is open from 08.30-12:45 and 13:30-18.00

Our surgeries at St Dennis and Bugle are open every morning until noon.

Our surgery premises are as follows:

Telephone Contact:
 Telephone  -  (08:00 - 18:30)  -  01726 890 370

If you call between 08:00 and 08:30 or 18:00 and 18:30, you will be able to speak to our message handling service.

Out of Hours Service (18:30 - 08:00):  111