Named Accountable GP for All Patients

Every patient has been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.

If you wish to change the name of your accountable GP, please let us know and we will make every  reasonable effort to accommodate this request.

Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.

Patient participation Group (PPG)

Your Practice Needs you!

The Clays Practice is launching a Patient Participation Group (PPG)

The aim of the PPG is to bring a sense of partnership between the practice and its' patients by acting as representatives of the patient population and creating a better way of connecting general practice with the community it serves.  They meet on a regular basis to have open and constructive discussions about the services available - always with a view to taking action to make real improvements for both patients and the Practice.

Benefits for patients

PPG's are a grassroots way of affecting change, and involving patients in  improving the health and well-being of the local community.  They have an increasingly important role to play in helping to give patient  an understanding of the way services are delivered to best meet their needs., and the needs of the local community.

PPG's are a good interface to identify essential improvements and it is hoped that forming the group will aid communication.  The PPG will be tasked with collecting patient opinions and experiences in the form of a survey available from your local surgery.  This will help the practice evaluate its services and the group will publish the results on a quarterly basis.

To kick-start the process we will be having an open evening on 23rd January at 5:30pm . Please do attend as we need YOU the patients to put your ideas forward for a positive patient experience from our practice.

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