Named Accountable GP for All Patients

Every patient has been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.

If you wish to change the name of your accountable GP, please let us know and we will make every  reasonable effort to accommodate this request.

Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.

Appointments during the Coronavirus Pandemic

During the coronavirus pandemic, all GP appointments will be by telephone.

To make a telephone appointment, please call us on 01726 890 370.  Our reception staff will take brief details and make a telephone appointment with the most appropriate member of our team.


All consultations to see a doctor/nurse are by appointment, made by telephoning 01726 890370 or by using the online booking request on this website.

For an appointment outside of normal opening hours please speak to speak with the Duty Dr.

Young People

In most cases, patients under the age of 16 years may want to attend with a parent or legal guardian.

However, this is not a requirement.

Should any young person require an appointment, you will be treated with the same dignity and respect whether alone or accompanied.  If you require privacy please ask at reception and you will be directed to an appropriate location.


Urgent requests to be seen on the same day will be dealt with as necessary, though you may have to be prepared to wait.

111 online

The online service is now available across England.

People visit, enter their age, sex, postcode and main symptom and are then asked a series of questions about their health problem. 

They can: 

  • find out how to get the right healthcare in their area, including whether they need to see a GP or seek urgent care
  • get advice on self-care
  • in most areas, get a call back from a nurse, doctor or other trained health professional if they need it

Benefits of 111 online

111 online is a fast and convenient alternative to the 111 phone service and provides an option for patients to access 111 digitally. 

It is one of several digital NHS services that are empowering people to manage their own health and care.

People can also access 111 online through the new NHS App.

Online Services

The Clays Practice are offering various forms of online GP services. Please read below for details of each service.

See a GP by video with Livi. Even at the weekend. 

Patients of The Clays Practice can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays, out of hours between 18.30pm - 22.00pm,  and at weekends between 8.00am - 16.00pm.  The service is provided free on the NHS.

You can download the Livi app to your mobile phone or tablet, from the App Store or Google Play. Or visit for more information.

Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the Livi app here:


eConsult is an online service available Monday to Friday (exc Bank Holidays). It is for people who want advice from their doctor, self-help information or have an administrative request. Please click on the blue box below to start:

contact your doctors online and get a response by the end of the next working day

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website