Named Accountable GP for All Patients

Every patient has been allocated a named GP who is responsible for your overall care at the practice. If you would like to know who your named GP is, please contact reception and they will be happy to inform you.

If you wish to change the name of your accountable GP, please let us know and we will make every  reasonable effort to accommodate this request.

Having a named accountable GP does not restrict your entitlement to see any doctor in the practice.

When We Are Closed

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    Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

  • Our "Out Of Hours" cover is now provided by the NHS 111 service.  For any issue which cannot wait until the surgery is open please call this service on 111. Your needs will be assessed and advice offered.

  • See a GP by video with Livi. Even at the weekend.

Patients of The Clays Practice can now see an NHS GP by video using Livi. Get medical advice, urgent prescriptions and referrals on the same day – both on weekdays, out of hours and at weekends. The service is provided free on the NHS.

You can download the Livi app to your mobile phone or tablet, from the App Store or Google Play. Or visit for more information.

Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the Livi app here:


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website