The surgery at Roche is open at the following times:-

NB - If you phone the surgery from 08:00-08:30 18:00-18:30 you will be put through to our call handling service.

  Extended Hours
If you require an appointment earlier in the morning or later in the evening, please ask to speak to the Duty Dr.  A mutually convenient time can then be arranged.



Telephone Appointments
If you have difficulty attending the surgery during our usual opening or extended opening hours, ask to speak to the Duty Dr. 

A telephone appointment can be made for the Dr to call you at home or at a location of your choice.  Please make sure your telephone number is correct!

If you have insulin treated diabetes and would like advice, you can contact the NHS Diabetes Advice Helpline on 0345 123 2399. This service is available Monday to Friday 9 am to 6 pm

Lunchtime telephones

Please note that our surgery telephone lines will be closed daily between 12:30 and 13:30.

Call 999 in an emergency.

Chest pains and/or shortness of breath constitute an emergency.

What to do when we Are Closed

• Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

• Use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

• See a GP by video with Livi. Even at the weekend.

Patients of The Clays Practice can now see an NHS GP by video using Livi. Get medical advice, urgent prescriptions and referrals on the same day – both on weekdays, out of hours and at weekends. The service is provided free on the NHS.

You can download the Livi app to your mobile phone or tablet, from the App Store or Google Play. Or visit livi.co.uk for more information.

Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.

Get the Livi app here: https://bit.ly/35YeCsK

• Accidents and emergencies (A&E)

If you or someone else experiences severe chest pain, loss of blood or suspected broken bones, you should go to your nearest A&E department or call 999. 

• Local pharmacist 

Your local pharmacist is also able to give you medical advice and over-the-counter medicines for minor treatments. You don't need to book an appointment. Find your local pharmacist on the Find a pharmacy page on the NHS website.

• Minor Injury Units

Minor injury units can treat a range of minor illnesses and injuries which have occurred during the last 14 days, including:

• sprains and strains

• minor fractures

• traumatic wound infections (not surgical wounds)

• minor burns and scalds

• head injuries (where the person has not been unconscious)

• insect and animal bites and stings

• minor eye injuries

• cuts, bruising and grazes

• suspected infections, e.g. chest, urinary, eye, ear, skin, throat (when GPs are closed). Nearly all pharmacies also offer a minor illness service. Find your nearest pharmacy and check opening hours

Please note that minor injury units cannot x-ray hips, femurs, backs, chests, ribs, faces or children under 2.

You can walk into any of our minor injury units. View Cornwall and Isles of Scilly live waiting times and information on current availability of MIUs.

If you are not sure if the minor injury unit is the NHS service you need, visit NHS 111 online or call 111 to check.

People with life or limb-threatening illnesses or injuries should call 999. This includes patients who have suffered a head injury with loss of consciousness or who are on blood thinners; chest pain without injury; stroke symptoms; abdominal pain or severe bleeding.