The Clays Practice Christmas and New Year Opening Hours
Open: Monday 20th December to Friday 24th December 2021
Closed: Monday 27th December & Tuesday 28th December 2021
Open: Wednesday 29th December to Friday 31st December 2021
Closed: Monday 3rd January 2022
Open: Tuesday 4th January 2022 onwards
Whilst we are closed our patients can call 111 use 111 online or the Livi app
They will be operating throughout the period on the following days (please note these are different times to their usual service):
Christmas and Boxing Day - 8.00am to 4.00pm
Monday 27th December and Tuesday 28th December - 7.00am to 10.00pm
Saturday 1st January - 8.00am to 4.00pm
Monday 3rd January - 7.00am to 10.00pm
E-consult will be unavailable from the evening of 24th December to Wednesday 29th and Friday 31st December to Tuesday 4th January
You will also be able to access 111 and pharmacies for advice on non-urgent medical issues and help with self care.
Advice on Coronavirus can be found at
Coronavirus (COVID-19) - NHS (www.nhs.uk)
Or by calling 119
COVID-19 Vaccine update
Covid-19 Vaccinations - first, second and booster doses
If you have not yet had your first or second dose or if you want your booster dose, please call 119 or click here and book online.
With the number of Covid-19 cases rising throughout the county please stay safe and follow the government guidelines.
Online Services
The Clays Practice are offering various forms of online GP services. Please read below for details of each service.
NEW SERVICE: See a GP by video with Livi. Even at the weekend.
Patients of The Clays Practice can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays, out of hours between 18.30pm - 22.00pm, and at weekends between 8.00am - 16.00pm. The service is provided free on the NHS.
You can download the Livi app to your mobile phone or tablet, from the App Store or Google Play. Or visit livi.co.uk for more information.
Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.
Get the Livi app here: https://bit.ly/35YeCsK
eConsult is a service available Monday to Friday (exc Bank Holidays). It is for people who want advice from their doctor, self-help information or have an administrative request. Please click on the blue box below to start:
The NHS App
We are now suggesting that patients download the NHS app (available via App Stores), where you can order medication, view medical records and your Covid-19 vaccine status. Click here for more information on the NHS App
You can also order medication via either:
Please allow two/three full working days for your order and note that orders requested after 2.00pm will not be processed until the next working day.
Kernow CCG statement 18 Aug 2021 re demand
All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital.
You can play your part in supporting us to care for people with serious and life-threatening illnesses.
Did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk? You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home.
Only dial 999 for an ambulance in a genuine, life-threatening emergency, for example:
- Chest pain / breathing difficulties / heart attack
- Stroke
- Severe bleeding
- Severe allergic reactions
- Severe burns or scalds
- Serious head injuries
- Major trauma such as a road traffic accident or a fall from height
If you have called for an ambulance, please do not ring again asking for a time of arrival. Only call again if:
- The patient’s condition worsens
- You no longer need our help
The call handlers must prioritise speaking to the most seriously injured and unwell patients.
If you don’t think it’s a serious or life-threatening emergency:
- Call your own GP. Even if you are in Cornwall on holiday, you could get a phone or video consultation with your doctor at home.
- Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.
- Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains.
For further information please visit NHS Kernow CCG at https://www.kernowccg.nhs.uk/get-info/choose-well/
COVID-19 Vaccine status proof
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:
It may take more than a week for your identity to be checked and verified so you can use this service.
If you cannot access the online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.
When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get proof of your vaccination status before you leave.
Coronavirus (COVID-19)
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Stay at home if you have coronavirus symptoms
Stay at home if you have either:
- a high temperature – you feel hot to touch on your chest or back
- a new, continuous cough – this means you've started coughing repeatedly
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you're staying at home.
Testing for coronavirus is not needed if you're staying at home.
Read the NHS advice about staying home, including how long to isolate for.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Use the 111 coronavirus service
Only call 111 if you cannot get help online.
For region specific information and advice in:
The Clays Practice
Welcome to our Practice, which covers the area commonly known as the “Clays Area”.
Our main site at Roche is open from 08.30-12:45 and 13:30-18.00
Our surgeries at St Dennis and Bugle are open every morning until noon.
Our surgery premises are as follows:
| Clays Area Health Centre | Victoria Road, Roche, St Austell, PL26 8JF |
| Bugle Surgery | Roche Road, Bugle, PL26 8PP |
| St Dennis Surgery | Fore Street, St Dennis, PL26 8AD |
Telephone Contact:
Telephone - (08:00 - 18:30) - 01726 890 370
If you call between 08:00 and 08:30 or 18:00 and 18:30, you will be able to speak to our message handling service.
Out of Hours Service (18:30 - 08:00): 111
(Site updated 13/12/2021)