We would like to suggest that all of our patients start to use the NHS App to order medication.

You do not need a smartphone to use the NHS App, you can also access the same services in a web browser by logging in through the NHS website.

You must be aged 13 or over to use the NHS App. 

You can find out more about the NHS App here - NHS App and your NHS account - NHS (www.nhs.uk)

Whichever system your choose, repeat prescription requests will be made ready for collection after 3 full working days. You may deposit your Repeat Prescription Counterfoils at the surgery, indicating the item(s) required, or send your requests by post, or use either of the online links above.

The Dispensary at Roche is open from 08.30-12.45 and 13.30-18:00. If you are a dispensing patient then you can also request to collect your prescriptions from our Bugle or St Dennis branches when they are open.

Please Note: Telephone requests may lead to errors and are therefore not accepted.

Please click here for a form for those patients who will experience difficulties collecting their prescription anywhere other than a dispensary at one of our sites. This form will have to be completed by the patient and then handed to a dispenser in order for us to complete the final page (Part B).

Bugle dispensing patients

As many patients have now been made aware, from the 16th February 2024 we will no longer be able to dispense to anyone within a 1.6km/1 mile radius of the new Banns Pharmacy at Rockhill, Bugle. The patients that this affects should have been sent a letter from NHS England/Cornwall & IoS ICB.

Please note that you are free to use any community pharmacy of your choice.

If you think that you will experience difficulties collecting your prescription anywhere other than a dispensary at one of our sites, Part A of this form will have to be completed by you and then handed to a dispenser in order for us to complete the final page (Part B). It will then be up to the South West Pharmacy Team at NHS England to make the final decision.

If you need further advice please contact the NHS Southwest Collaborative Commissioning Hub Primary Care Team on england.pharmacysouthwest@nhs.net  

Serious Difficulty Application form

Please note that the decision to licence a pharmacy in Bugle was not made with our co operation and is out of our control unfortunately. We did appeal the opening at each stage, but the decision to go ahead was made by the wider NHS. We understand that lots of our patients would rather collect from us, but our hands are tied and we are not legally allowed to dispense to anyone who falls in the catchment above.

For any patients who don't live within 1.6km/1 mile of a pharmacy, we can continue to dispense to you at any of our branches.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

Please allow 3 full working days, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone 01726 890370 and choose option 2.